Refund policy


Return & Exchange Policy

Returns

If you wish to return your order for a refund or exchange, you may submit a return request within 14 days from the date you receive your order.

Return Requirements

To be eligible for a return, the following conditions must be met:

  • The product must be returned in its original condition, unused, and undamaged.
  • The product must be returned in its original packaging with all accessories and included items.
  • A copy of the purchase invoice, whether printed or electronic, must be provided.

How to Request a Return

Return requests can be submitted through:

  • Our official social media pages.
  • WhatsApp Customer Support.
  • Email.

Once your request has been reviewed and approved, our Customer Support Team will arrange the return process with you.

Return Policy

  • Any gifts, accessories, or complimentary items received with the product must also be returned.
  • Products must be kept in their original condition and must not be used.
  • Shabhak is not responsible for any damage or loss occurring while the product is in the customer's possession and reserves the right to reject any return or exchange request that does not comply with this policy.
  • If you receive a damaged, defective, or incorrect product, please contact us as soon as possible. The product will be replaced or refunded in accordance with this policy.
  • Shipping fees are non-refundable unless the return is due to a defective, damaged, or incorrectly supplied product.

For more information, please refer to our Purchase Terms & Conditions.

Exchanges

If you wish to exchange a product, you may contact us through:

  • Our official social media pages.
  • WhatsApp Customer Support.
  • Email.

Please note that exchanges can only be processed after the original product has been returned and inspected. A replacement order cannot be processed without returning the original item.

Refunds

Once the returned product has been received and inspected, the refund process will begin.

  • Refunds apply to the product value only and do not include shipping charges unless the return is due to a defective, damaged, or incorrect product.
  • Refunds will be processed using the agreed and available refund method.
  • Please allow up to 14 business days for your refund to be completed after the return request has been approved.